Frequently Asked Questions
What is a ‘Giclee’ Print?
Nowadays, the term Giclee print means a digital fine art print. Giclee is French for “squirt” and the term describes the printing process of a drop of ink being vaporised by an electrical charge and squirted on to the paper or other print medium.
What personalisation information do you need for the coordinate prints?
If you know the coordinates already, please supply them. If not, we’ll happily find them for you. Please supply as many details as you can eg. house number, building name, street, post code, country. Please also supply the text you would like on the print, underneath the coordinates. This varies for the different coordinate print styles. If you are ordering the ‘Wedding Style’ print, please also supply the initials of the couple (e.g. D&T).
If you have any problems, just drop us an email and we’ll be happy to help.
How are your frames made?
We’re very proud to be able to offer professional, custom made frames for our prints. We use a local framing company who are members of the Guild of Master Craftsmen with over 20 years in the business. Our frames are not standard ‘off the shelf’ frames. Each frame is made to order, to an extremely high standard using FSC approved wood and glazed with glass – due to this, please allow up to 14 days delivery time for framed prints, although we usually dispatch a lot sooner.
How long will my print last?
A lifetime! The inks and papers used are made by the top manufacturers. The inks are pigment, not dye based, the papers are of the required archival standard as tested by an independent UKAS laboratory. Accelerated UV testing, by the ink manufacturers, indicates that our pigmented inks should have a life span of up to 200 years if displayed under normal lighting conditions.
When will my print be delivered?
We do not store credit card details nor do we share customer details with any 3rd parties. Ever.