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Frequently Asked Questions

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What happens once I have placed my order?

Once we have received your order, our designers David, Lily or Tim will design your order for you as soon as possible. Once your order is complete, it will be lovingly printed and packaged by either Tanya or Kirstyn. If your order is framed, your print will be passed over to our framers who will custom make your frame for you. Once your order is packaged and dispatched, we will send you an email to let you know it's on its way.


When will my order be delivered?

Our delivery times vary depending which product you have ordered and which postage option you have chosen. You can see the estimated dispatch times for each product at the bottom of each product page. Click here to read more about delivery.


What is a ‘Giclee’ Print?

Nowadays, the term Giclee print means a digital fine art print. Giclee is French for “squirt” and the term describes the printing process of a drop of ink being vaporised by an electrical charge and squirted on to the paper or other print medium.


How are your frames made?

We’re very proud to be able to offer professional, custom made frames for our prints. We work with a brilliant framing company who are members of the Guild of Master Craftsmen with over 20 years in the business. Our frames are not standard ‘off the shelf’ frames. Each frame is made to order, to an extremely high standard. Our Premium frames are made using FSC approved wood and glazed with glass. Click here to read more about framing.

How long will my print last?

A lifetime! The inks and papers used are made by the top manufacturers. The inks are pigment, not dye based, the papers are of the required archival standard as tested by an independent UKAS laboratory. Accelerated UV testing, by the ink manufacturers, indicates that our pigmented inks should have a life span of up to 200 years if displayed under normal lighting conditions.

Can you deliver my order any quicker?

Depending on how busy we are, we can sometimes rush orders through. If you need your order delivered by a certain date, please just get in touch and we'll see what we can do.

Do you have a shop I can collect my order from?

We are located in Dawlish in Devon. If you would like to collect your order from us this can be done by prior arrangement only. Please get in touch if you would like to arrange this.


Can I return my order for a refund?


What is your privacy policy?

Click here to read our privacy policy. We do not store credit card details nor do we share customer details with any 3rd parties. Ever.
 
 

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